000 00301nam a2200133Ia 4500
008 241129s9999 xx 000 0 und d
100 _aSheth,Jagdish N
245 0 _aCustomer relationship management
250 _a-
260 _bTata McGraw Hill
260 _c2009
300 _a544
942 _cBK
999 _c21350
_d21350