000			00300nam a2200133Ia 4500
008			241129s9999 xx 000 0 und d
100			_aKanji,Gopal K.
245		0	_a100 methods for total quality management
250			_a-
260			_bResponse
260			_c2011
300			_a237
942			_cBK
999			_c21948 _d21948