| 000 | 00363nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 241129s9999 xx 000 0 und d | ||
| 020 | _a978813210978 | ||
| 100 | _aRao Ajit,Chandra Subhash | ||
| 245 | 4 | _aThe Little Book of Big Customer Satisfaction Measurement | |
| 245 | 0 | _b4 | |
| 260 | _bSage publication | ||
| 260 | _c2012 | ||
| 300 | _a164 | ||
| 942 | _cBK | ||
| 999 |
_c22788 _d22788 |
||